Lucy Bet Privacy Policy

Lucy Bet respects your privacy and is committed to protecting your personal information. This policy explains how we handle account details, identity records, payments, betting activity and technical information to provide services, protect users and meet applicable obligations. It covers our website, mobile version, app, account services, betting products, bonuses, payments, support channels and communications.

It applies to visitors, registered players and people who contact support before opening an account, in Addis Ababa and other Ethiopian regions. For questions about Lucy Bet personal data or a privacy request, use Contact Us.

Who We Are

In this policy, “we” means the operator responsible for Lucy Bet services. Review About Us for operator identification and License & Regulation for information about regulatory status. Lucy Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Users should verify the current regulatory status and, where necessary, check the competent authority’s latest information.

Information We Collect

“Personal data” means information that identifies you or can be linked to you. “Processing” includes collecting, using, storing, checking, sharing or deleting that information. Depending on your interaction with Lucy Bet, relevant categories include:

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age checks, customer due diligence and fraud-prevention records. KYC means “Know Your Customer”: checks used to establish identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, balance history, payment references and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call-related records where applicable.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Collection should be limited to information needed for lawful, security, operational and regulatory purposes. Browsing does not necessarily require the same information as registration or a withdrawal. Do not send unrelated sensitive information or identity documents through an unverified channel.

How We Use Personal Data

We use relevant information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, account-holder information and transaction records may be checked before authorising a withdrawal.

Betting account data may also help detect multiple accounts, payment abuse, bonus abuse, fraud and suspicious betting patterns. Technical records support troubleshooting and security monitoring; support records help investigate complaints and resolve disputes.

Other purposes include improving the website, app, games and support; sending important service notifications; applying responsible gaming controls; and meeting applicable legal, tax, accounting, anti-money-laundering, licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Opting out of marketing does not stop essential account or security notices.

Lawful Reasons for Processing

Depending on applicable law and the activity involved, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, it must be obtained for the relevant purpose. You may withdraw consent through the available controls or by contacting support; this does not undo processing already lawfully carried out. The applicable reason depends on the specific use of your information.

Cookies and Tracking

Cookies are small files stored on your device. They and similar technologies may keep you logged in, protect accounts, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where allowed and subject to any required consent. See our Cookie Policy for details and available controls. Blocking essential cookies may affect sign-in or account functions.

Data Sharing

Lucy Bet does not sell personal data as a product. Where necessary, information may be shared with third-party service providers—organisations that perform specific tasks for us—including payment processors, identity verification providers, hosting and cloud providers, analytics and security services, and customer support tools.

Information may also be shared with professional advisers or disclosed to regulators, law enforcement or courts where legally required. Access should be limited to the information and purpose needed, with appropriate confidentiality, security and contractual controls.

International Transfers

Some service providers may process information outside Ethiopia. Where this happens, transfers must follow applicable legal requirements and use suitable safeguards for the information concerned. You can contact us to ask about transfers relevant to your account and the protections that apply.

Data Storage and Retention

Information is kept only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming and applicable regulatory requirements. Retention depends on the record type and any legal obligation. Closing an account does not automatically remove records that must be retained. When retention is no longer necessary, information should be securely deleted or anonymised.

Security Measures and Account Protection

We use reasonable technical and organisational measures to protect personal data. These include access controls, secure login systems, encryption where appropriate, security monitoring, backups, fraud detection, staff confidentiality and internal handling procedures. No online service can guarantee complete protection against every risk.

For Lucy Bet account security, use a unique password and never share passwords or one-time codes. Before using Lucy Bet login, verify the official domain through a trusted source; HTTPS alone does not prove a website is genuine. If an app or APK is offered, obtain it only through an authorised service channel. Report unfamiliar account activity promptly.

Your Privacy Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be kept for legal, financial, security or regulatory reasons. Identity checks may be needed before account information is disclosed or changed.

1. Step 1: Use Contact Us and state the privacy issue or right you wish to exercise.
2. Step 2: Provide enough account details to identify the relevant records, but no password or unnecessary documents.
3. Step 3: Follow any verification instructions through the confirmed support channel and retain the response or complaint reference.

Age Restrictions and Children’s Data

Lucy Bet services are intended only for eligible adult users. We must not knowingly collect personal data from underage users. If a parent, guardian or user believes an underage person has submitted information, they should contact support so it can be investigated and handled appropriately. Read the Age Restriction Policy before registering.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and apply account restrictions. Relevant records may need to remain available after account closure to maintain an exclusion or meet applicable obligations. See Responsible Gaming for related guidance.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. In a typical user journey, registration establishes account details, while a withdrawal may require additional identity or payment verification. Read the applicable requirements before submitting information.

Before depositing or accepting a bonus, compare the published verification requirements, transaction limits, fees, processing times and withdrawal procedure. When comparing website and app access, check available privacy controls and support channels rather than assuming they are identical. Keep transaction references for enquiries and use confirmed support channels for payment or account complaints.

Updates to This Policy

This Privacy Policy may change when services, laws, security practices or processing activities change. Review the current version periodically, particularly before using a new feature. Where required, significant changes will be communicated through an appropriate service channel.